Pengaruh Beban Kerja, Konflik Peran Ganda, dan Dukungan Sosial Keluarga terhadap Stres Kerja pada Karyawan Wanita yang Telah Menikah
DOI:
https://doi.org/10.24127/gdn.v16i3.17337Keywords:
Workload, Dual Role Conflict, Work-Related Stress, Family Social Support, Female Employees.Abstract
The increasing participation of women in the workforce presents various challenges, particularly in balancing family and work pressures, which can lead to work-related stress. This study was conducted to examine the effects of workload, dual-role conflict, and family social support on work-related stress among female employees. The research hypothesis posits that there is a significant relationship between workload, dual-role conflict, and family social support and work-related stress. A quantitative approach was used in this study, with a total of 188 female employees who were married, had children, were aged 25–55 years, and had a minimum of 1 year of work experience. Subjects were selected using simple random sampling. Data were collected using the work stress scale, work load scale, dual role conflict scale, and family social support scale. Multiple regression analysis was conducted using IBM SPSS Statistics. The results indicate that workload, dual-role conflict, and family social support simultaneously have a significant effect on work-related stress, accounting for 51.0% of the variance. Partially, workload and dual-role conflict have a significant positive effect on work-related stress, while family social support has a significant negative effect on work-related stress. These findings highlight the importance of workload management, work-family balance, and strengthening family support in reducing work-related stress among female employees.
References
Allen, T. D., French, K. A., Dumani, S., & Shockley, K. M. (2020). A Cross-National Meta-Analytic Examination Of Predictors And Outcomes Associated With Work-Family Conflict. Journal of Applied Psychology, 105(6), 539–576.
Ariani, D. (2020). Efek Moderasi Dukungan Sosial Dalam Hubungan Konflik Pekerjaan Keluarga Dengan Stres Kerja Dosen Wanita Di Fakultas Ekonomi Undiksha. Bisma : Jurnal Manajemen, 6(1), 1–10.
Arnold, B. B., & Evangelia, D. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3).
Aryani, R., & Silvia, N. (2024). Pengaruh Konflik Peran Ganda Terhadap Stres Kerja Pada Guru Wanita Yang Telah Menikah. Jurnal Psikologi Indonesia, 13(2), 115–126.
Azwar, S. (2017). Metode penelitian psikologi. Pustaka Pelajar.
BPS. (2024). Keadaan ketenagakerjaan Indonesia Februari 2024. Badan Pusat Statistik.
Dewi, F. (2015). Hubungan Beban Kerja Perawat dan Stress Kerja Perawat di Ruang Rawat Inap Rumah Sakit Umum Menggala. Skripsi Universitas Esa Unggul Jakarta.
Erikson, E. H. (1982). The Life Cycle Completed. W. W. Norton & Company.
Frianto, A., & Olivia, D. R. (2020). Peran Social Support Dalam Work
Family Conflict Terhadap Stres Kerja: Sebuah Studi Literatur. Jurnal Ilmu Manajemen, 8(2), 458–468.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of Conflict Between Work and Family Roles. Journal of The Academy of Management Review, 10, 76–88.
Gute, & Larwood. (1997). Work-family conflict theory and dimensions.
ILO. (2024). World employment and social outlook: Trends 2024. International Labour Organization.
Jannah, S. A. M., Kadiyono, A. L., & Harding, D. (2022). Working Mother Issue: The Effect of Family Emotional Support on Work-Family Conflict: Working Mother Issue: The Effect of Family Emotional Support on Work-Family Conflict. Journal of Family Sciences, 7(1), 43–55. https://doi.org/10.29244/jfs.v7i1.40628
Kleven, J. V., Abne, D. F., Bajalan, J. C., Jara, C. K., & Linda, J. A. (2024). Balancing burdens: Examining workload, time pressure, and burnout among bank employees (Pt. 444-457). Psychology and Education, 18(5). https://doi.org/https://doi.org/10.5281/zenodo.10909327
Lukiastuti, F., & Lissa’dijah. (2021). Pengaruh konflik peran ganda terhadap stres kerja pada karyawan wanita. 12(1).
Manuaba, A. (2000). Ergonomi, Kesehatan Dan Keselamatan Kerja. Guna Widya.
Maria, T. P. A., & Korunka, C. (2021). Work-family balance, family support, and psychological well-being among working adults. Frontiers in Psychology.
Mark, O. C., & Sandroto, C. W. (2022). Pengaruh work-family conflict terhadap stres kerja pada pekerja wanita. Jurnal Perkotaan, 14(1).
Penny, R. (2015). Hubungan Dukungan Sosial Keluarga Dengan Work-Family Conflict Pada Karyawan Wanita. Yogyakarta: Universitas Mercu Buana Yogyakarta.
Prayoga, I. M. A., & Hendryadi, H. (2024). The relationship between work stress, life satisfaction and burnout in employees in Jakarta. Indonesian Journal of Business, Accounting and Management, 7(2), 67–78. https://doi.org/10.36406/ijbam.v7i2.6
Purnami, N. M. D., & Adnyani, I. G. A. D. (2019). Pengaruh dukungan sosial keluarga terhadap stres kerja karyawan wanita. E-Jurnal Manajemen Universitas Udayana, 8(7).
Putra, S. W. H. (2016). Hubungan Antara Makna Kerja Dengan Stres Kerja Pada Anggota Polisi Fungsi Sabhara. Universitas Muhammadiyah Malang.
Putri, B. S. (2017). Hubungan Konflik Peran Ganda Dengan Stres Kerja Pada Anggota Kepolisian Wanita. 1.
Putri, N. K. D. P., & Satrya, I. G. B. H. (2025). The Effect of Workload on Work Stress Mediated by Work Life Balance. Indonesian Journal of Advanced Research, 4(7), 1289–1306. https://doi.org/10.55927/ijar.v4i7.15023
Rice, Philip. L., & Robbins, Stephen. P. (1999). Perilaku Organisasi (Konsep, Kontroversi dan Aplikasi) (Jilid Dua). Prehallindo.
Robbins, S. P., & Judge, T., A. (2022). Organizational behavior (19th ed.).
Rumijati, A., & Arifiani, R. S. (2024). Exploring Social and Organizational Support’s Role: The Effect of Work-Family Conflict on Work Stress. Jurnal Economia, 20(1), 21–34. https://doi.org/10.21831/economia.v20i1.49730
Sarafino, E. P., & Smith, T. W. (2014). Health Psychology: Biopsychosocial Interactions (8th ed.). Wiley.
Sheldon, C., & Thomas, A. W. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2).
Smet, B. (1994). Psikologi Kesehatan. PT. Grasindo.
Sugiyono, P. D. (2015). Metode penelitian pendidikan: Pendekatan kuantitatif, kualitatif. In Bandung: Alfabeta.
Tunika, P., Rahmani, N. S., & Surono, A. (2021). Hubungan work-family conflict dengan stres kerja pada pekerja wanita industri konveksi. 37(2).
Yusril, M., Jusni, & Nurqamar. (2024). Pengaruh Beban Kerja Terhadap Stres Kerja Karyawan Perempuan. Peradaban Journal of Economics and Business, 2(1), 45–56.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with GUIDENA: Jurnal Ilmu Pendidikan, Psikologi, Bimbingan dan Konseling agree to the following terms:
GUIDENA: Journal Of Guidance And Counseling, Psychology, And Education is licensed under a Creative Commons Attribution 4.0 International License.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. GUIDENA offers all authors of journal articles allows their research openly available, free access and time restrictions.
All articles published Open Access will be immediately and permanently free for everyone to read and download. Under the CC-BY license, authors retain ownership of the copyright for their article, but authors grant others permission to use the content of publications in GUIDENA in whole or in part provided that the original work is properly cited. Users (redistributors) of GUIDENA are required to cite the original source, including the author's names, GUIDENA as the initial source of publication, year of publication, volume number and DOI (if available).
