Peran Quality of Work Life terhadap Turnover Intention pada Karyawan Generasi Z di Startup

Authors

  • Okta Trianda Universitas Negeri Semarang
  • Pundani Eki Pratiwi Universitas Negeri Semarang

DOI:

https://doi.org/10.24127/gdn.v16i2.16276

Keywords:

quality of work life, turnover intention, Generation Z, startup employees, work–life balance

Abstract

Turnover intention among Generation Z employees has become an increasingly critical phenomenon, especially given the fast-paced work dynamics and high job demands in startup companies. This study aims to examine the role of quality of work life in influencing turnover intention among Generation Z employees in Indonesian startups. Employing a quantitative correlational associative design, the research involved 335 participants selected through purposive sampling. Participants were employees aged 18–28 years, working in startups in Indonesia with a minimum tenure of six months. Data were collected using the Quality of Working Life (QWL) Scale and the Turnover Intention Scale (TIS-6). Data analysis was conducted using simple linear regression with JAMOVI 2.3.28 software. The findings indicate that quality of work life significantly affects turnover intention among Generation Z employees in startups. Among the dimensions assessed, competency development scored the highest mean, while work and non-work life balance scored the lowest. Although the contribution of quality of work life to turnover intention was moderate (R² = 0.139), these results highlight the important role of quality of work life in reducing turnover intention in this demographic and context. Practically, startup companies are advised to focus on enhancing aspects of quality of work life, particularly work and non-work life balance, as a strategic measure to mitigate turnover intention among Generation Z employees.

Author Biography

Pundani Eki Pratiwi, Universitas Negeri Semarang


 

 

References

Agustine, T. D., & Nawangsari, L. C. (2020). The Effect of Compensation and Work Loads Towards Intension of Turnover with Work Satisfaction as a Variable Mediation in Clinic Employees of PT Nayaka Era Husada Branch of Bekasi. International Journal of Innovative Science and Research Technology, 5(7), 1304–1312. https://doi.org/10.38124/ijisrt20jul714

Ahsani, R. F., Indriasttuti, D. R., Sunarso, S., & Mega, H. (2021). Pengaruh Keadilan Organisasional, Kesempatan Promosi, Lingkungan Kerja, dan Job Embeddedness terhadap Turnover Intentions Karyawan Millenial. Research Fair Unisri, 5(1), 1. https://doi.org/10.33061/rsfu.v5i1.4976

Alamanda, W., & Riyanti, B. P. D. (2024). The Effect of Quality of Work Life on Job Performance for Generation Z Employees at Startup Companies in Jakarta. Journal Psikogenesis, 11(2), 122–131. https://doi.org/10.24854/jps.v11i2.2578

Alzamel, L. G. I., Abdullah, K. L., Chong, M. C., & Chua, Y. P. (2020). The quality of work life and turnover intentions among Malaysian nurses: the mediating role of organizational commitment. Journal of the Egyptian Public Health Association, 95(1), 20. https://doi.org/10.1186/s42506-020-00048-9

Angin, I. I. P., & Saragih, E. H. (2021). Pengaruh work life balance terhadap kinerja karyawan generasi X dan Y di Jakarta. Journal of Emerging Business Management and Entrepreneurship Studies, 1(1), 48-57. https://doi.org/10.34149/jebmes.v1i1.14

Ariella, S. (27). US Employee turnover statistics [2022]: Average employee turnover rate, industry comparisons, and trends. Zippia: The Career Expert.

Arma, Nur A., and Khairunnisah Lubis. Manajemen Sumber Daya Manusia. Edited by Lubis, Khairunnisah, Eureka Media Aksara, 2023.

Aysila, A. F., & Kusmaryani, R. E. (2025). Quality of Work Life as a Predictor of Work Engagement in Generation Z Employees. Research Horizon, 5(3), 1039-1048. https://doi.org/10.54518/rh.5.3.2025.585

Azwar, S. (2017). Metode penelitian psikologi. Pustaka Pelajar.

Bakker, A. B., Emmerik, H. V., & Euwema, M. C. (2006). Crossover of burnout and engagement in work teams. Work and occupations, 33(4), 464-489.

Beritasatu.com. (2021). Perusahaan rintisan jadi pilihan karier milenial dan Generasi Z. Diakses dari https://www.beritasatu.com/ekonomi/772413/perusahaan-rintisan-jadi-pilihan-karier-milenial-dan-generasi-z

Borysenko, K. (2018). Generation Z is coming to work and their stress is already high. Forbes.https://www.forbes.com/sites/karlynborysenko/2018/11/01/generation-z-is-coming-to-work-and-their-stress-is-already-high/

Bothma, C. F. C., & Roodt, G. (2013). The validation of the turnover intention scale. SA Journal Human Resource https://doi.org/10.4102/sajhrm.v11i1.507

Bulut, S., & Maraba, D. (2021). Generation Z and its perception of work through habits, motivations, expectations preferences, and work ethics. Psychology and Psychotherapy Research Study, 4 (4). http://dx.doi.org/10.31031/PPRS.2021.04.000593

Daniela, S., & Alberd. (2025). Pengaruh Burnout terhadap Turnover Intention dengan Quality of Work Life sebagai Mediasi. Jurnal Informatika Ekonomi Bisnis, 774–779. https://doi.org/10.37034/infeb.v7i4.1280

Deloitte Global. (2022). Striving for balance, advocating for change: The Deloitte Global 2022 Gen Z & Millennial Survey. Deloitte Touche Tohmatsu Limited (DTTL). https://www.deloitte.com/content/dam/insights/articles/2022/glob175227_global-millennial-and-gen-z survey/Gen-Z-and-Millennial-Survey-2022_Final.pdf.

Dodanwala, T. C., Santoso, D. S., & Yukongdi, V. (2023). Examining work role stressors, job satisfaction, job stress, and turnover intention of Sri Lanka’s construction industry. International Journal of Construction Management, 23(15), 2583-2592.https://doi.org/10.1080/15623599.2022.2080931

Dolot, A. (2018). The characteristic of Generation Z. e-mentor, 2 (74), 44-50. Preuzeto, 9(8), 2023.

El Badawy, T. A., Chinta, R., & Magdy, M. M. (2018). Does ‘gender’mediate or moderate the relationship between ‘quality of work life’and ‘organizational commitment’? Evidence from SMEs in Egypt. Gender in Management: An International Journal, 33(4), 332-348. https://doi.org/10.1108/GM-04-2017-0050

Fatchiya, F., R. Sudiarditha, I. K., & Eryanto, H. (2021). Effect of Quality of Work Life on Performance Employees with Variables Work Commitments Intervening in Millenial Generation Employees in PT Pelabuhan Indonesia II (Persero) Head Office. IJHCM (International Journal of Human Capital Management), 5(1), 107–114. https://doi.org/10.21009/ijhcm.05.01.9

Fayyazi, M., & Aslani, F. (2015). The impact of work-life balance on employees’ job satisfaction and turnover intention; the moderating role of continuance commitment. International Letters of Social and Humanistic Sciences, 51, 33-41.

Fleeton, T. (2024) Job satisfaction among generation Z and millenials in the mental health field, 8. Frontiers in psychology. https://digitalcommons.liberty.edu/doctoral/6039

Gladia, S., Reniati, R., & Sumar, S. (2024). The influence of competency, career development, and work-life balance on job satisfaction of library staff in Bangka Belitung Province. International Journal of Economics, Business, and Entrepreneurship, 7(1), 58-82. https://doi.org/10.23960/ijebe.v7i1.278

Sali, A. H. P. (2023). Indonesian Gen Z work values, preference between startups and corporations, and intention to apply. Jurnal Ekonomi Dan Kewirausahaan West Science, 1(03), 236-245. https://doi.org/https://doi.org/10.58812/jekws.v1i03.518

Hanifah & Wardono, P. (2020) ‘Identifikasi Faktor Pembentuk Perilaku Pencari Kerja Generasi Z Di Indonesia Identification’. Jurnal Aplikasi Bisnis dan Manajemen, 6(3), 628–642. http://dx.doi.org/10.17358/jabm.6.3.628

Harlin, U., & Berglund, M. (2021). Designing for sustainable work during industrial startups—the case of a high-growth entrepreneurial firm. Small Business Economics, 57(2), 807-819. https://doi.org/10.1007/s11187-020-00383-3

Humaira, S., Aprilia, E. D., Mirza, M., & Khatijatusshalihah, K. (2024). Intensi Job Hopping pada Generasi Y dan Z. Syiah Kuala Psychology Journal, 2(1), 1-10. https://jim.usk.ac.id/Psikologi/article/view/29672

Jayanegara, K. A. (2020). Alat ukur quality of working life indonesia. Psikostudia: Jurnal Psikologi, 9(1), 18-25. https://doi.org/10.30872/psikostudia.v9i1.3588

Kara, D., Kim, H., Lee, G., & Uysal, M. (2018). The moderating effects of gender and income between leadership and quality of work life (QWL). International Journal of Contemporary Hospitality Management, 30(3), 1419-1435. https://doi.org/10.1108/IJCHM-09-2016-0514

Kartika, R., & Gunawan, A. W. (2022). Pengaruh transformational leadership terhadap turnover intention Generasi Z melalui internal communication dan employee engagement. Journal Transformation of Mandalika, E-ISSN, 2745-5882.

Kuzior, A., Kettler, K., & RÄ…b, Å. (2022). Great resignation—ethical, cultural, relational, and personal dimensions of generation Y and Z employees’ engagement. Sustainability, 14(11), 6764. https://doi.org/10.3390/su14116764

Lau, R. S. M., & May, B. E. (1998). A winâ€win paradigm for quality of work life and business performance. Human Resource Development Quarterly, 9(3), 211-226. https://doi.org/10.1002/hrdq.3920090302

Liu, Y., & Leeniwa, J. (2024). The impact of quality of work life balance on nurse turnover intention in teaching hospitals in China. Journal of Social Science Humanities and Literature, 7(3), 133-138. https://doi.org/10.53469/jsshl.2024.07(03)

Lin, W. R., Chen, H. M., & Wang, Y. C. (2022). Work-family conflict and psychological well-being of tour leaders: The moderating effect of leisure coping styles. Leisure Sciences, 44(7), 786-807. https://doi.org/10.1080/01490400.2019.1671253

Magliozzi, P. (2025). Employee adaptation in the return-to-office era within financial institutions. SAM Advanced Management Journal, 90(1), 27-54. https://doi.org/10.1108/SAMAMJ-052024-0016

Mahsa, J., Sandiasih, K. M., & Anggraeni, D. S. (2025). Hubungan Quality of Work Life dengan Turnover Intention Pada Karyawan Generasi Milenial di Perusahaan Startup. Jurnal Psikologi Malahayati, 7(1), 16-27.

Maryam, S. (2024). Balancing Workload And Quality Of Work Life: Key To Reducing Turnover Intentions In Startup Companies. Jurnal Ekonomi, 13(03), 843-850. https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/5144

Mobley, W. H. (1977). Intermediate Linkages in the Relationship between Job Satisfaction and Employee Turnover. Journal of Applied Psychology, 62(2), 237–240. https://psycnet.apa.org/doi/10.1037/0021-9010.62.2.237

Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied psychology, 63(4), 408. https://psycnet.apa.org/doi/10.1037/0021-9010.63.4.408

Mohadkar, A. D., & Aurangabadkar, S. T. (2025). Work-life balance in startups: Challenges and strategies. Vidyabharati International Interdisciplinary Research Journal, Special Issue, 309-313.

Mosadeghrad, A. M., Ferlie, E., & Rosenberg, D. (2011). A study of relationship between job stress, quality of working life and turnover intention among hospital employees. Health services management research, 24(4), 170-181. https://doi.org/10.1258/hsmr.2007.007015

Mulyadi, M., Sumardin, S., Sari, D. P., Sabri, S., & Sudianto, S. (2025). Exploring employee retention strategies in Indonesian startups: A qualitative study of human resource management practices. Annals of Human Resource Management Research, 5(3), 83–93. https://doi.org/10.35912/ahrmr.v5i3.2990

Muskat, B., & Reitsamer, B. F. (2020). Quality of work life and Generation Y: How gender and organizational type moderate job satisfaction. Personnel Review, 49(1), 265-283. https://doi.org/10.1108/PR-11-2018-0448

Narehan, H., Hairunnisa, M., Norfadzillah, R. A., & Freziamella, L. (2014). The effect of quality of work life (QWL) programs on quality of life (QOL) among employees at multinational companies in Malaysia. Procedia-Social and Behavioral Sciences, 112, 24-34. https://doi.org/10.1016/j.sbspro.2014.01.1136

Ngalimun, N., Mujahid, I., & Makruf, I. (2022). Quality of Work-Life Balance dalam Kualitas Kehidupan Kerja terhadap Kepuasan Kerja, Komitmen Organisasi, dan Motivasi Kerja di Universitas Muhammadiyah Banjarmasin. Al-Kalam : Jurnal Komunikasi, Bisnis dan Manajemen, 9(2), 60. https://doi.org/10.31602/al-kalam.v9i2.7753

Nguyen Ngoc, T., Viet Dung, M., Rowley, C., & Pejić Bach, M. (2023). Generation Z job seekers’ expectations and their job pursuit intention: Evidence from transition and emerging economy. International Journal of Engineering Business Management, 14, https://doi.org/10.1177/18479790221112548

Nugraha, A., & Purba, S. D. (2018). Tuntutan Pekerjaan dan Stres Kerja Sebagai Variabel Penentu Turnover Intention. Jurnal Manajemen dan Pemasaran Jasa, 10(1), 49–60. DOI: https://doi.org/10.25105/jmpj.v10i1.2274

Osibanjo, A. O., Waribo, Y. J., Akintayo, D. I., Adeniji, A. A., & Fadeyi, O. I. (2019). The effect of quality of work life on employees’ commitment across Nigerian tech start-ups. International Journal of Mechanical Engineering and Technology (IJMET), 10(3), 41-59.

Petriglieri, J. L. (2011). Under threat: Responses to and the consequences of threats to individuals' identities. Academy of management review, 36(4), 641-662. https://doi.org/10.5465/amr.2009.0087

Pertiwi, N. I., Panjaitan, Y. J., & Munawwar, F. K. (2024). Quality of Work Life sebagai Prediktor Turnover Intention Karyawan. Psikostudia Jurnal Psikologi, 13(1), 99-104. https://doi.org/10.30872/psikostudia.v13i1

Pratikna, R. N. (2021). Quality of Work Life pada Turnover Intention di Perusahaan Start-Up, Adakah Pengaruhnya? (Studi Kasus pada PT XYZ - Berdasarkan Persepsi Karyawan). MANNERS, IV(1), 49–60.

Putra, A. R. (2022). Peran Turnover , Rotasi Kerja Dan Efektivitas. 2(1), 125–131.

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior (18th ed.). London: Pearson Education.

Oliviani, R., Secapramana, L. V. H., & Yuwanto, L. (2021). Hubungan Antara Quality Of Work Life Dengan Turnover Intention. Calyptra, 9(2). https://journal.ubaya.ac.id/index.php/jimus/article/view/4988

Skelton, A. R., Nattress, D., & Dwyer, R. J. (2020). Predicting manufacturing employee turnover intentions. Journal of Economics, Finance and Administrative Science, 25(49), 101-117. https://doi.org/10.1108/JEFAS-07-2018-0069

Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. (cet. 4.). Bandung: Alfabeta, 2022.

Srivastava, S., & Kanpur, R. (2014). A study on quality of work life: key elements & It’s Implications. IOSR journal of business and management, 16(3), 54-59.

Sukajie, B., & Andriani, R. (2025). Work-Life Balance and Digital Competence on Employee Retention with Employee Engagement as a Mediating Variable. Jurnal Ilmiah Manajemen Kesatuan, 13(6), 5759-5770. https://doi.org/10.37641/jimkes.v13i6.4691

Tambunan, M. S., Tewal, B., & Dotulong, L. O. (2020). Pengaruh Employee Engagement, Quality of Work Life dan Job Insecurity terhadap Turnover Intention (Studi Kasus pada Karyawan PT. Gelael Signature Supermarket di Megamall Manado). Jurnal EMBA, 8(4), 703–712. https://ejournal.unsrat.ac.id/index.php/emba/article/view/31017/29761

Universitas Gadjah Mada. (2025). Jumlah startup aktif RI peringkat 6 dunia, UGM dorong ekosistem inovasi antar inventor dan mitra. https://ugm.ac.id/id/berita/jumlah-startup-aktif-ri-peringkat-6-dunia-ugm-dorong-ekosistem-inovasi-antar-inventor-dan-mitra/

Wen, Z., Xu, J., Yu, J., Huang, X., & Ni, Y. (2023). Effects of Work-Family Conflict on Turnover Intention Among Primary Medical Staff in Huaihai Economic Zone: A Mediation Model Through Burnout. Frontiers in Psychiatry, 14. https://doi.org/10.3389/fpsyt.2023.1238315

Zega, E. A., & Zone, M. A. (2025). The Influence of Work-Life Balance on Psychological Well-Being Moderated by Satisfaction with Coworkers in Gen Z Employees in Startup Companies in Padang City. International Journal of Economics and Management Research, 3(3), 144–157. https://doi.org/10.55606/ijemr.v3i3.412

Downloads

Published

2026-06-01

Issue

Section

ARTICLES